Article 1. Purpose

These terms and conditions aim to clearly define the rights, obligations, and responsibilities of the company and its users, as well as address other necessary matters by establishing the fundamental aspects related to the use of Jambowork services provided by Seedbox LC. (hereinafter referred to as the “Company”).

Article 2. Definition of Terms

The definitions of terms used in these terms and conditions are as follows:

1. Jambo Work Service: A cloud-based HR, E-document and workflow integrated solution software that supports users’ work.
2. User: An individual or company that has entered into a service use contract with the company in accordance with these terms and conditions and uses the services provided by the company.
3. Master Account: A user's employee member who represents the user, authorizing and granting individual accounts, and is responsible for the management and operation of the service use by members.
4. Administrator: A user, distinct from the master account, who has management authority over members' use of the service.
5. Member: A user approved by the administrator to use the service within the administrator-permitted scope.
6. Data: Information entered by the user and stored on the company's server, including all additional data generated through combination, transformation, or re-computation of those data.
7. License (Free): A service that users can use without paying a separate fee.
8. License (Paid): A service that users pay a separate fee to use.
9. Payment Institution: An entity that approves payments for various payment methods of the user and settles service charges for the company, acting on behalf of the payment institution's approval process based on the user's payment information.

Definitions of terms not specified above and those not stipulated in relevant laws and regulations are subject to general commercial practices.

Article 3. Publication and Revision of Terms and Conditions

1. The content of these terms and conditions will be posted on the service webpage (https://jambowork.com)
2. The company may change these terms and conditions when necessary, within the bounds of related laws, without violating them. If there are changes, the company will notify users of the changes from 7 days before the effective date. For changes important to users' rights or obligations or changes unfavorable to the user, notification will occur 30 days prior via the registered email address or through a notification message within the service.
3. If there is no objection from the user from the date of notification to the effective date of the revised terms, it will be considered as consent to the revised terms. Users who do not agree to the revised terms have the right to terminate their use contract.
4. Users have the right to disagree with the amended terms. If they choose not to agree, they may terminate their service contract.

Article 4. Rules Beyond the Terms and Conditions

Matters not specified in these Terms and Conditions and their interpretation will be governed by the Act on Promotion of Information and Communications Network Utilization and Information Protection, Act on Consumer Protection in Electronic Commerce, Act on Regulation of Terms and Conditions, and other related laws or commercial practices.

Article 5. Conclusion of Use Contract

1. A use contract is concluded when a user agrees to these terms and conditions, applies for use according to the provided form and procedure, and the company approves the application.
2. The company generally approves the use of the service upon the user's application. However, the company may refuse or terminate a use agreement post-contract under certain conditions, including but not limited to previous service disqualification under these terms unless re-subscription approval is obtained, use of non-real names or another person's name, provision of false information, applications by individuals under the age of 14, expected interference with the service provision, or violation of any stipulated matters. company.
3. The company may require real-name verification and identity verification through a specialized agency or evidence depending on the type of user in the application process.
4. Approval may be withheld if there is insufficient capacity in service-related facilities or due to technical or business issues.
5. Users must provide truthful information for service use, and the company may request additional information as needed depending on the service product.
6. If a separate contract for service use is made between the company and the user, the separate contract takes precedence over these terms and conditions.

Article 6. Collection of Personal Information

1. The company collects the minimum necessary personal information for the establishment and execution of the use contract by lawful and fair means.
2. The scope and purpose of the collection are notified in advance in the company's personal information processing policy, in accordance with relevant laws and regulations.
3. The company takes necessary measures to allow users to withdraw consent for the collection, use, or provision of personal information.

Article 7. Obligations for Personal Information Protection

1. The company commits to protecting users' personal information as per relevant laws, such as the Personal Information Protection Act and the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.
2. The company's privacy policy, in accordance with relevant laws, applies to the protection and use of personal information. The privacy policy does not cover linked sites outside the official company site.

Article 8. Provision and Management of User Information

1. Users can view and modify their information at any time via the administrator page. However, essential service management information, like the master account details, cannot be altered. The company is not liable for any issues arising from the deletion of the master account or similar problems.
2. Users must provide truthful and lawful information as required by these terms or individual service terms. The company is not responsible for any disadvantages arising from false or unlawful information provided by the user.
3. Users are responsible for the management of their accounts and must not allow third-party use. The company is not liable for disadvantages caused by unauthorized account sharing or poor account management.
4. Should a user notice unauthorized use or theft of their account, they must immediately notify the company, which will then provide guidance on preventing further unauthorized use.
5. Users can update or modify their member information through their account or the service website. However, modifications to certain information like account, domain, and other service identification details may be restricted and require verification.
6. It is the user's responsibility to promptly update any changes in their information to avoid service issues.

Article 9. Notifications to Users

1. The company may notify users via phone, email, text message, or other communication means registered by the user, except as otherwise provided in these terms.
2. For notifications intended for all users, posting on the company’s website or system for at least 7 days may substitute individual notifications.

Article 10. Obligations of the Company

1. The company is committed to abiding by relevant laws and these terms, ensuring the provision of continuous and stable services.
2. A security system is maintained to protect personal information, and the personal information processing policy is disclosed and adhered to.
3. User's personal information known in connection with service provision will not be disclosed or distributed to third parties without user consent, except under lawful circumstances.
4. Services are provided continuously and stably, with equipment failures or damages repaired or restored promptly, except in unavoidable circumstances like natural disasters.
5. User complaints deemed reasonable are addressed within a reasonable period. If resolution takes longer, the reason and delay are communicated to the user.

Article 11. Obligations of Users

1. Users must pay service fees as determined by the company within the specified timeframe.
2. Users must not engage in activities including but not limited to registering false information, unauthorized use of others' information, collection of other users' personal information without consent, and activities that infringe on the company's or third parties' intellectual property rights.
3. Users cannot transfer or provide their service use rights or contractual status to others without the company's express consent.
4. Users must maintain system security against unauthorized access and are solely responsible for any security breaches or damages resulting from their negligence.
5. Users are responsible for separately storing important data like email content related to the service. The company is not liable for data leaks, losses, or omissions due to user negligence.
6. Users must adhere to relevant laws, these terms, service notices, and not engage in any activities that interfere with the company's operations.

Article 12. Handling of Complaints

1. The company establishes procedures for collecting and handling user opinions and complaints regarding personal information.
2. Complaints can be received and processed through various channels including phone, email, or customer service counters.

Article 13. Service Provision

1. The services provided by the company to users are detailed on the company's website.
2. The company may designate the number of accounts a user can assign to individual members. The administrator is responsible for assigning accounts to members within the specified limit. However, the period of service use, including the start time of the service, applies equally to all accounts, including those not yet allocated.
3. It is the responsibility of users to manage and oversee the use of accounts approved by the administrator, preventing the sharing of these accounts among members. If an existing member departs from the organization or there is a need to change the account holder, the account can be reallocated to another member.
4. The company may conduct regular maintenance as necessary for the provision of services, and the duration of such maintenance will be communicated to users in advance.
5. At its discretion, the company may offer some or all of its services for free for a certain period to facilitate consultations, provide demonstration services, or for other reasons as deemed appropriate by the company.
6. The company may implement a payment system that allows users to pay service fees through the linkage of the service and an external payment agency's system. However, the company is exempt from liability for damages to users due to system failures or issues not attributable to the company, such as those arising from the payment agency.

Article 14. Service Changes

1. The company reserves the right to change, modify, or discontinue any part of its services based on operational, policy, or technical needs, without offering compensation to users unless otherwise specified by law.
2. In the event of changes to service contents, usage methods, or usage times, the company will notify users in advance of the reasons for the changes, the details of the changes, and the date of implementation, in accordance with the notification procedures outlined in Article 9.

Article 15. Restriction and Suspension of Service Use

1. The company may restrict or suspend service usage if a user violates the obligations set out in these terms and conditions or disrupts the normal operation of the service.
2. In cases of legal violations such as illegal communications, hacking, distribution of malicious programs, or unauthorized access, the company may immediately and permanently suspend service usage. Subsequently, all benefits and rights within the service will be forfeited without compensation.
3. If the company is unable to provide services due to business changes, cessation of business, or mergers, it will notify users in accordance with Article 9 and terminate the service provision.
4. Service usage may be restricted for users who fail to pay the service fees by the due date, with the user responsible for any resultant data loss.

Article 16. Calculation of Service Fee

1. The service usage fee and payment method to be paid by the user in relation to the service provided by the company shall be as posted on the company's website.
2. The service usage fee includes the fees in each of the following subparagraphs, and specific billing standards are notified on the website:

   a. Premium: Payment can be made on a monthly basis per member in advance or through post-payment. Detailed billing standards and the cost policy are provided on the website.

   • In principle, the monthly service usage fee is paid in a post-payment system. However, the company may agree with the user to provide the service in advance before the payment of the service fee.
   • The annual service usage fee, in principle, must be paid in advance. However, the company provides a certain discount rate according to the contract period (1 year, 2-year, 3-year). The discount rate for the annual amount is specified on the website.
   • Upon selecting the annual plan, in the event of withdrawal or cancellation of features, the total amount of the discount received during the usage period is applied as a penalty, with an additional 10% applied to the remaining value of the unused period.

   b. Enterprise: Requires individual consultation.

3. If a user adds services while using the service, additional charges will be based on the number of active users as of the addition date.
4. The service usage fee includes the fees in each of the following subparagraphs, and specific billing standards are notified on the website:

   The billing cycle for the monthly service usage fee begins automatically on the 1st day of the month following the end of the free use period. On the billing day of each month, the registered credit or debit card will be billed regularly according to the number of active users at the time of the billing date. This is determined when an administrator opens an account and invites members to log in to the service. However, if a separate billing base date is set in the use contract, that date takes precedence.

   • The Jambo Work Premium service has a system where charges are incurred if the service is continued for 2 days from the opening date. Customers who switch to Jambowork Premium within 2 days of the end of each month will be charged on the 1st day of the following month.
5. Changes in billing standards during the use of the service will not result in the adjustment of already paid service fees.
6. The company may provide promotional benefits such as discounts or extended usage periods according to its policies for the purpose of promoting sales and attracting users. When the conditions for the company's promotional offers are not met by the user's application, the company may not provide the promotional benefits, and is not responsible for this.
7. If there is a separate agreement regarding service fees between the company and the user, the agreement takes precedence over these Terms and Conditions.

Article 17. Payment of Service Fees

1. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
2. The company provides a framework for payment methods, but is not liable for issues arising from the failure of electronic payment systems not directly managed by the company.
3. In case of delayed payments beyond 2 days from the service start date, a one-month usage fee will apply.
4. The company is not responsible for any misuse or fraud resulting from the user's failure to securely manage payment methods.

Article 18. Liability for Illegal Usage Fees

1. Users engaging in service fee evasion will be charged an amount equal to 20 times the evaded fee.
2. In case of delayed payments, statutory interest may be applied up to 6% per annum.

Article 19. Refund of Service Fees

1. Overpayments or incorrect payments of service fees will be refunded by the company.
2. Cancellation of service mid-month does not entail a refund of the remaining amount.
3. In case of credit card payments, refunds will follow the card issuer's policies, and the company is only responsible for processing the payment cancellation.
4. Users may request a refund for objective reasons if a claim is made within 14 days of payment.
5. When other users request payment withdrawal or refund while using the service with the amount received from promotions, etc., the remaining amount will be calculated based on the listed price of the service usage amount.

Article 20. Termination of Contract

1. Users wishing to terminate their contract must notify the company directly through the service platform or via email or telephone.
2. Upon receipt of a cancellation request, the company will terminate the contract immediately, except in cases of outstanding obligations or debts.
3. The company may terminate the contract without user consent under specific conditions such as breach of terms, misuse of services, or non-payment of fees, and will notify the user accordingly.

Article 21. Protection of services, etc.

1. Users cannot copy Jambo Work without permission or intentionally or negligently disclose Jambo Work and service information to the outside.
2. Even during or after the use contract is terminated, users cannot produce/sell solutions like Jambo Work, and circumventive production/sales through a third party is also considered as the user’s own actions.
3. When the user breaches the preceding paragraphs 1 or 2, he shall be responsible for all civil and criminal legal responsibilities.

Article 22. Data Retention and Destruction

1. Users are responsible for backing up their data. The company is not obligated to back up or provide user data and is not liable for data loss due to user negligence.
2. Upon service termination, the company will retain user and member information for one year before destruction, except as required by law.
3. Users may request immediate data deletion, which the company will comply with.
4. Payment information may be retained for a period as required by relevant laws, regardless of account cancellation.

Article 23. Copyright of Posted Data

1. The intellectual property rights of the service itself belong to the company. However, the rights to the data posted or registered by the user during service use belong to the respective user.
2. Users are prohibited from using the posted data for commercial purposes, such as processing and selling information obtained through the service. Users will bear responsibility for any issues arising from the violation of this provision.

Article 24. Scope and Claims for Damages

1. The company compensates users for service usage interruptions caused by the company's attributable reasons, excluding disruptions normalized within 8 hours.
2. Continuous or repeated failures within a short period are treated as part of the initial failure, and compensation is calculated based on the total downtime.
3. Disabilities that significantly impact service usage due to the company's faults are eligible for compensation, excluding pre-notified maintenance or disruptions.
4. The company is liable for damages caused intentionally or through negligence. Conversely, users are responsible for compensating the company for damages caused by their intentional or negligent actions.
5. Force majeure events exempt the company from damage compensation responsibilities.
6. Users must submit claims for damages through specified channels, detailing the claim's rationale, amount, and calculation basis.

Article 25. Liability Exemption

1. The company is not liable for damages arising from unavoidable circumstances, including natural disasters or force majeure events.
2. External factors beyond the company's control, such as user's system environment issues or telecommunications failures, also exempt the company from liability.
3. The company is not responsible for damages incurred from using or relying on the service or data obtained through the service, including lost profits or expected savings.
4. Content posted or transmitted by users falls under their responsibility, with the company not mediating or compensating for disputes arising from such content.
5. Services provided for free are exempt from liability for damages, except as explicitly covered by law.
6. The company bears no responsibility for data loss due to the user's failure to fulfill backup obligations or direct deletion requests.
7. Accuracy, reliability, and legality of information and data provided through the service are the responsibility of the providing user, not the company.

Article 26. Mediation of Dispute

1. These Terms and Conditions are governed by the laws of the Republic of Korea. Disputes arising between the company and users regarding service use are subject to the jurisdiction of the courts in the location of the company's headquarters, as per the Civil Procedure Act.
2. For international users or disputes involving foreign jurisdictions, the Seoul Central District Court in the Republic of Korea is designated as the jurisdictional court, ensuring consistency and legal clarity across all service-related disputes.